Frequently Asked Questions

We believe that every dog has unique needs and requirements to achieve a quality service. That’s why our pricing is specific to each dog on an individual and personal level. Breed, coat type, coat condition, and style of haircut are all key points in pricing our clients correctly. Consultations are always free, and while we will do our best to give an accurate estimate over the phone, please know that prices are subject to change. Any change will always be communicated to the owner before we provide the service. Calling and speaking to one of our team members is the best way to get pricing and service answers. (Please allow 24 hours for us to return messages.)

Dogs requiring haircuts typically stay with us for 3 to 4 hours, while those booked for our cleanse and blow-dry service are with us for 2 to 3 hours. We take our time with each pet to ensure their visit is as stress-free and enjoyable as possible. Expedited services are available for an additional fee and must be scheduled in advance. Please see our pet pickup policy at the bottom of this page.

No! Double-coated breeds, such as Golden Retrievers, Siberian Huskies, and Labradors, rely on their coats for insulation, not only from cold weather but also from heat. Shaving these breeds can compromise the coat’s ability to grow back properly, potentially leaving your dog uncomfortable in anything other than mild conditions. We strongly advise against shaving unless it is necessary due to health concerns, old age, or difficulty tolerating brushing, or if it is specifically recommended by your veterinarian.

We generally recommend grooming your dog every 6 to 8 weeks, not only to maintain their health and hygiene but also to establish a consistent schedule. Pets thrive on structure and routine, and regular grooming helps reinforce this. For Doodle breeds, grooming is typically recommended every 4 to 6 weeks, depending on coat length. In addition to professional grooming, consistent at-home care, such as regular brushing and combing, is essential in preventing matting, which could otherwise make shaving necessary.

We recommend bringing your puppy in for grooming shortly after their final set of puppy vaccinations, typically around 16 weeks of age. To encourage early acclimation to grooming, we offer the ‘Banana Pup’ package at a discounted rate for puppies five months and under. This package introduces your puppy to essential grooming practices, including bathing, brushing, combing, nail trimming, and the use of a blow dryer. For long-haired puppies, we also include light trimming around the face, paws, and sanitary areas. As grooming will be a lifelong routine, we aim to make each visit a happy and positive experience!

We require that your pet is up to date on their rabies vaccination unless your veterinarian provides a written exemption. We also recommend making sure your pet is vaccinated against parvo, distemper, and kennel cough when they are in environments with other animals. Vaccination records will be requested when you schedule your appointment.

Unfortunately, due to insurance policies, we are unable to permit owners in the grooming area. We’ve also found that dogs often become anxious or overly excited when their owners are present, as they anticipate leaving. Similar to children at preschool, dogs tend to settle and relax once their owners are out of sight. To help them acclimate, we allow time for each dog to explore and get familiar with the salon. Since dogs are highly intuitive and can sense your emotions, it’s important to remain calm and reassuring during drop-off.

Absolutely. While our highly rated I-Groom product line is specially formulated to support a healthy coat and skin, we also offer fragrance-free and hypoallergenic options as needed. All of our premium shampoos are included at no additional cost. If your veterinarian has prescribed or recommended a specific shampoo, we are happy to use it in place of our products.

Ruff & Tumble is not a kennel-free facility. During your dog’s stay, they will have the chance to roam the salon, but they may occasionally be placed in a kennel for brief periods to keep them safe or to maintain a rotation between kennel time and free roaming, allowing all dogs the opportunity to socialize. If your dog is not comfortable around other dogs, or if you prefer they be kept separate, please let our staff know. We will happily provide them with their own space and water until pickup. If you prefer your dog not be kenneled at all, please tell us at drop-off and we will make the necessary accommodations.

No! At Ruff & Tumble, we do not use kennel dryers. All drying is done by hand to ensure the comfort and safety of your pet. If your dog is sensitive to the hand dryer, we may need to spend additional time working with them to keep the experience stress-free and get their coat as dry as possible.